“As a reporter, you can look into the eyes of the people you're talking to and try to evaluate what they're thinking when they say what they say. But you are not really gonna get into their brain. There's only one artistic form that allows you to do that. “

“We can have that fight for a 1,000 years, but we could have a shot at figuring out what we both need and noticing when there's opportunities to make that happen.”

“What did you win? You won awkward silence. You won their contempt. You won the first to apologize. When you win an argument, you will lose their confidence, you will lose their respect, you will lose the connection.”